So, U.S. Air and Delta...I have solved your problem with having angry customers while I sat yesterday in the Charlotte airport, annoyed and without homework to do while my 20 minute flight was delayed over an hour and a half.
Elliptical machine. There you have it.
Oh, what my flight is delayed for 14 hours? No big deal, I'll just hop over to the Delta gym, do about 45 minutes on the elliptical and then when you tell me that my flight is cancelled I won't jump across the counter and strangle you. And you know why? Because I've got endorphins running through my body at an alarming rate.
On the other hand, if I've been sitting there eating McDonalds or ice cream or Cinnabon, then all I can think about is how many calories I have eaten in the past fifteen minutes, and then when you tell me my flight is cancelled not only am I feeling bad about myself but I'm also hyped up on sugar, thus giving my across the counter attack more energy and my strangle more powerful.
So there you have it. If airlines want happier customers, then give us elliptical machines. In the concourse. We will be pumped full of edorphins, making us deliriously happy and simply not caring if you cancel my flight or make me fly on the wing.
Disclaimer: I am not threatening flight people by jumping across the counter. I would not do this. However, I might give ugly looks. I wish I wouldn't but it's possible.
Addendum: When I suggested this to Wil yesterday while sitting in the terminal, he replied well, nothing is stopping you from running around the concourse. To which I replied, well I am wearing my uggs and jeans and I would look like an idiot. But if we had exercise machines, I'd be dressed in running shoes everytime we go through Charlotte.
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